8 answers
Where is my data stored? Does anything leave my browser?
Everything you build in Arsenly OSINT (saved tools, cases, filled templates) stays in your browser via localStorage. There are no accounts and no server-side copy of your work. Clearing your browser data clears it.
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How do I suggest a new tool, or report one that should be removed?
Use the contact form: pick Arsenly OSINT, then "Suggest or report a tool". Include the tool name and URL, and a one-line reason. Verified suggestions are added in the next data refresh.
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A tool link is dead. What should I do?
Report it via the contact form under "Broken or dead link". The page URL is captured automatically when you submit from the tool, which helps us find and fix it faster.
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Something looks broken. What details help most?
Your browser and OS, the page you were on, and what you expected versus what happened. If you submit "Report a bug", that technical context is attached automatically.
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Where do I find my invoice reference?
Your invoice reference (format INV-YYYY-NNNN) is on any receipt email and in your account billing history. Include it on the contact form so we can locate the charge immediately.
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I cannot log in to my account.
First try a password reset from the login page. If that does not help, contact support under "Account and access" with the email on the account (never send your password).
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How do I request a feature?
Pick Arsenly, then "Feature request", and describe the problem you are trying to solve (not just the solution). We group similar requests when prioritising the roadmap.
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How soon will I get a reply?
Tickets reach the team directly. We reply to the email you provide, usually within a couple of working days. There is no account required to open a ticket.
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